Satisfaction Guaranteed We stand behind our products and guarantee your satisfaction with every order. All items purchased are guaranteed to be free of defects. Should you receive an item that is defective or not to your satisfaction, we will gladly accept the return. Please return the item in original packaging and condition within 30 days. We cannot accept returns of items that have been used. Please inspect item before using to ensure that it is free of defects. We are not able to refund initial shipping charges or return shipping charges incurred by you unless item is defective or return is a result of an error on our part. PLEASE NOTE: We cannot accept returns of personalized or engraved items Damaged Items Please go to our contact page for email address. We prefer email contact because we have documentation & record from you regarding the issue. Please do not handle damaged item. Please keep damaged contents in original shipping box as we may have you return the item to us. We will either send a replacement to you at no charge or issue a full refund. Returning an Item Please go to our contact page for email address. We prefer email contact because we have documentation & record from you regarding the issue. Refunds are processed in the same form as original payment used for purchase within 1 - 14 days upon us receiving the return. We can only refund initial shipping charges or return shipping charges incurred by you if item is defective or return is a result of an error on our part. Return Address: PewterMarket.com c/o Old Koenig Engraving & Gifts 900 Old Koenig Lane #114 Austin, TX 78756 Limit of Liability: All items shipped by us are inspected for damage before shipment to you. Occasionally damage occurs during transit and PewterMarket.com cannot be held liable or responsible in any way for loss or injury associated with or directly from the use or possession of items that we sell. Upon receipt of the items, purchaser and/or user assumes completely and indisputably all responsibility for damage or injuries of any kind associated in any way with items sold by PewterMarket.com. Should the purchaser and/or user not agree to this policy, he or she must notify PewterMarket.com immediately upon receipt of order to arrange for return of all items.