Finding a Product
There are three ways to find the product you want at PewterMarket.com:
Category Tree - From the "Store Front" screen, select from the categories located on the left-hand side of the screen. Note that some categories have sub-categories. Click pictures or names of products to view detailed description and options (where applicable)
Search - From the "Search" screen, search for items using keywords. Search results will show 20 per page, so click "Next" at bottom of screen for more results. Click pictures or names of products to view "Product Detail" screen that offers descriptions and options
Product List - From the "Product List" screen, browse a complete a complete list of our products in no particular order. Search results will show 20 per page, so click "Next" at bottom of screen for more results. Click pictures or names of products to view "Product Detail" screen that offers descriptions and options
Placing an Order
Once you have found the product(s) that you would like to order, take the following steps to place an order
1. From "Product Detail" screen, select options (where applicable) and enter quantity desired
2. Click "Add to Basket", the screen will refresh, the "Qty in Basket" will reflect the quantity added to the basket. You will also see your shopping basket on the left under the category list. At this point, you can continue shopping or checkout
3. When you are finished shopping, click "Checkout"
4. The first checkout screen is the "Account" screen. Select either "Create New Account" or "Place Order Without Account"
5. Proceed through the other order information screens and submit order.
After you submit your order, wait a moment for our system to acknowledge that it has been received. Once we receive the order, you will see the order confirmation screen. To print receipt, click "Click Here for Printable Invoice". Shortly after your order has been received, we will send you an email to confirm the details of your order. Once the order has shipped, we will send you another email with the tracking number
If you selected check or money order payment, please print the Invoice and mail invoice and payment to us at:
c/o Old Koenig Engraving & Gifts
900 Old Koenig Lane #114
Austin, TX 78756
If you need to make changes to you basket, click "Your Basket" and from here you can remove items or edit quantities
Creating an Account
There is no need to create an account, but doing so will save you time when placing orders in the future. The account will allow us to securely store your name, shipping address and billing address (if different). The account does not store credit card information. To create an Account from the "Account Login" screen or during the checkout process, click "Create New Account". Fill out account screen accordingly and click "Save"
You will receive an email confirming the account and containing your username and password. Keep this email for your records.
PewterMarket.com nor any of it's affiliates will never sell, rent or trade your account information or personal information. The purpose of the account is for ordering convenience
We accept credit cards, checks and money orders
Credit Cards - We accept Mastercard, Visa, Discover and American Express
Checks/Money Orders - We accept checks and money orders in US Dollars and drawn on US banks. To pay with a check or money order, select the Check/Money Order option from the pull-down menu on the Shipping/Payment Method screen. After submitting your order, click "Click Here for Printable Invoice" and print the invoice. Mail this along with payment to us at address on invoice
PLEASE NOTE: - Paying by check or money order typically delays your order 7-10 business days from the date we receive payment because we do ship your order until the funds clear.
Sales tax is only charged on orders shipped within the state of Texas. Sales tax in charged on the order total including shipping at a rate of 8.25%
Canceling an Order
If for any reason you would like to cancel your order, please email us as soon as possible. We will do everything that we can to accommodate your request. Keep in mind that we process orders and get them on their way as quick as possible and we cannot cancel them once they have shipped.
Changing an Order
Once the order has been submitted, if you would like to make order changes, such as products, quantities or address-related issues, please email us as soon as possible and we will do everything that we can to accommodate your request.
Orders are typically sent the following business day from the day placed. When your order has shipped, you will receive an email from us containing the tracking number. You can visit the UPS tracking page.
There are times when an item may not be in stock. We will notify you if an item is out of stock to find out if you are able to wait, would like to substitute or would like to cancel the order.
Where We Ship
Our shipping range includes the USA, US territories and Canada